osTicket Hosting With 1-Click Installation
Turn your support inbox into an organized help desk with osTicket Hosting from HostPapa. osTicket is a free, open-source support ticket system that gathers requests from email, web forms, and calls your staff log into one shared queue. Install it in a few clicks and start answering customers faster.- Fast osTicket Performance on NVMe Storage
- Try osTicket Hosting Risk-Free for 30 Days1
- 24/7 Support for Your Help Desk
Plans as low as £1.95 per month2
CUSTOMER SUPPORT TICKET HOSTING
What Is osTicket?
osTicket is a PHP help desk application developed by Enhancesoft. It's been a go-to open-source ticketing tool for many years, especially with small businesses and in-house IT teams. Every email or form submission becomes a ticket with its own number, status, and full history, so nothing gets lost in a shared inbox.
You can route tickets to departments, assign them to agents, set service level agreements (SLAs), and use canned responses for common questions. Custom forms collect the details you need up front, and a customer portal lets people check the status of their requests without emailing you again.
LAUNCH YOUR HELP DESK IN MINUTES
Why Choose HostPapa for osTicket Hosting?
HostPapa gives you everything osTicket needs in one plan: PHP, MySQL, cPanel, and 400+ one-click apps through Softaculous, plus a FREE SSL certificate to protect your customers' messages. Every Web Hosting plan also includes business email accounts, so you can create the support@yourbrand.com address that feeds your help desk right in cPanel.
You can pipe incoming email straight into osTicket through cPanel, or fetch it on a schedule with a cron job that runs every 10 to 30 minutes on our shared plans. Outgoing replies and alerts count toward your plan's hourly email limit of 200 to 600 messages, which is plenty for a small support team. If you handle a high volume of tickets, need email fetched every minute, or support several brands from one install, VPS Hosting gives you dedicated resources and full control over scheduling.
Already using osTicket somewhere else? Our FREE website and domain migration means our team can help move your help desk and ticket history over.
osTicket Hosting Plans
If for any reason you’re not satisfied with our services, you can cancel at any time in the first 30 days of signup to receive a full refund for the service.
Domain fees are non-refundable.
Need Help?
Having trouble installing osTicket? Get 24/7 support from the PapaSquad by phone, live chat, and email.
Get Started In 4 Easy Steps
1-Click osTicket Installation
Installing osTicket on your HostPapa account is quick and beginner‑friendly. There’s no need to download files, create databases, or use FTP. The Softaculous app installer does the technical work for you in just a few clicks.
Open cPanel
Log in to your dashboard, then open cPanel for your account.
Find osTicket
Search for osTicket in the Softaculous app installer.
Click Install
Hit the "install" button to start the osTicket installation process.
Follow the Prompts
Follow the instructions to finish your osTicket installation.
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Need help?
The PapaSquad is here!
Can’t decide on the perfect domain name? Want to build an awesome website without breaking a sweat? Or maybe you need a hand configuring your business email? Whatever it is, our PapaSquad is always ready to save the day. So hit us up, and let us show you what we're made of!
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Frequently Asked Questions
All your questions in one place! Whether it’s helping you choose a domain name, walking you through our website builder, or configuring your cloud email system for your business, we’re here to help!
Still have questions?
Click below and directly reach one of our awesome support people.
Can I Install osTicket With One Click?
Yes. HostPapa includes 400+ one-click apps through Softaculous, and osTicket can be installed in a few clicks from cPanel.
Can osTicket Turn Emails Into Tickets?
Yes. osTicket turns each incoming email into a ticket with its own number and history. On HostPapa, you can pipe email straight into osTicket through cPanel or fetch it on a schedule with a cron job.
Can I Create a Support Email Address With My Plan?
Yes. Every HostPapa Web Hosting plan includes business email accounts, so you can create an address like support@yourbrand.com in cPanel and connect it to your help desk.
How Many Emails Can osTicket Send on Shared Hosting?
Replies and alerts count toward your plan's hourly limit of 200 to 600 outgoing emails, depending on your plan. That's plenty for a small support team. High-volume help desks are a better fit for VPS Hosting.
Which HostPapa Plan Should I Choose for osTicket?
A Web Hosting plan is a good fit for a small business or in-house IT team. If you handle a high volume of tickets, need email fetched every minute, or support several brands from one install, choose VPS Hosting.
Can HostPapa Move My Existing Help Desk?
Yes. Our FREE website and domain migration means our team can help move your osTicket install and ticket history to HostPapa.