PapaCare
Priority Managed Web Hosting & Expert Support
Receive top-tier service from our team of industry experts. Focus on building your business and leave the rest to us.
No-risk 30-day guarantee1
James Halfpenny
Host Papa has excellent customer service relations and it's very easy to get my questions answered with just a simple phone call. There are not many companies that do that. I would not change a thing.
Compare PapaCare Plans
Take your business to another level with expert support for your Web Hosting (shared) or Optimized WordPress Hosting. Discover the Best Plan for Your Needs! Contact Us for a Personalized Consultation.
PapaCare Lite
- Up to 3 hours of work per month
- Available per one web hosting account
- Automated daily backups
- Professional web hosting support
- Exclusive front-of-the-line access
- Website security support
- Website performance support
- Email setup support
- Script & app support
- Monthly report
PapaCare
- Unlimited time offered per month
- Available per one web hosting account
- Automated daily backups
- Professional web hosting support
- Exclusive front-of-the-line access
- Website security support
- Website performance support
- Email setup support
- Script & app support
- Advanced monthly report
The Only Support Team You Need
Our support team provides answers to every question, whether it’s about setting up your email or installing scripts so that you can focus solely on your business.
Domain fees are non-refundable.
Professional Support on Standby
You don’t just get a support team available; you also get priority support that manages all your queries.
Proactive Monitoring & Performance Support
Our team of web security experts constantly monitors your website for potential threats. They provide recommendations to ensure that your website remains in top-notch condition.
Detailed Breakdown of Services Provided
Priority support: go to the front of the line
Proactive security monitoring
Script installation assistance (i.e. WordPress, Joomla!, Drupal, etc.)
Exploit & security assistance
Third-party theme recommendations, i.e. WordPress themes
Third-party plugin installations (2 max per year)
Third-party plugin maintenance
Third-party script maintenance on demand
Third-party script recommendations
Third-party script installation (2 per year)
Website optimization & performance tips
Website page loading speed recommendations
Website mobile compatibility recommendations
Administration support
Email administration
Only with PapaCare
Explore the key benefits of PapaCare from HostPapa.
‘White-Glove’ Level of Service
Our team of tech experts is dedicated to providing exceptional service for your web hosting account, ensuring a seamless and stress-free experience.
Priority Support
Skip to the front of the line and experience top-notch priority support faster! We ensure that all of your questions are answered promptly and in detail so you can get the help you need without delay.
Website Protection Keeps You Safe
Our PapaCare service plan has got you covered with security measures that safeguard your web apps, including popular ones like Joomla! and WordPress.
Email Setup Assistance
We're happy to help you setup email on your local devices! Our team is available to provide live chat support throughout the process.
App Installation & Upgrades
Let us assist you with installing or upgrading to open-source apps such as Drupal, Joomla!, or WordPress.
😀"Growing My Digital Marketing Business With HostPapa"
Owner, https://stewartgauld.com/
😍"The best hosting company"
So far you guys are the best hosting company among others I have been dealing with in the past 20 years, Hostpapa is the best.
Site Owner, https://infeelministry.com
🙂"In 2 Days I Had My Website Up & Running"
Owner, https://crossheat.co.nz
😀"Why Nonprofits Choose HostPapa's Web Hosting"
Founder, https://foodcontrolplan.com
😍"Everything works well"
Don't change anything. Everything works well for me the way it is. Any issues or problems I have had with my site have been dealt with in a quick and competent manner. Employees are very courteous and helpful.
Site Owner, https://wordsonpoint.ca
🙂"Launching Your Creative Media Studio"
Co Founder, https://brownsugarsolutions.com
😍"Double Thumbs Up From a Wellness Practitioner"
Entrepreneur, https://sonjacourtis.com
🙂"Couldn't have had a better experience"
Your staff were so responsive and sympathetic, thank you so much – couldn't have had a better experience.
Site Owner, https://diveky.ca
Exclusively from HostPapa
A Team of Support Experts Dedicated to You
Managing your web hosting account just got easier! Our dedicated PapaCare team is available 24/7 to provide you with prompt and efficient solutions to any questions or concerns you may have. With your priority front-of-the-line access, rest assured that we’ve got your back.
Safegaurd your site
Web Security Experts
Our team is here to help you keep your website safe and secure. We’ll provide personalized recommendations and support so you can have peace of mind knowing your site is protected from online threats.
Experience You Can Trust
The PapaSquad at HostPapa is not your average team. They’re a group of highly experienced individuals who strive to provide their best work every single day!
OPTIMIZED PERFORMANCE
Website Performance Help When You Need It the Most
Get the latest tips and tricks to optimize your website’s performance. Ensure your site loads lightning-fast and is fully responsive: working seamlessly on both mobile and desktop. A well-optimized site will boost your SEO and make Google love your page.
Boost Search Rankings
A fast-loading website provides numerous benefits for SEO and greatly enhances your search engine results.
Increased Conversion Rates
The combination of a fast-loading website together with boosted search engine rankings will attract more customers, driving higher sales, especially for small businesses relying on online sales.
EXPERT IT MANAGEMENT
We Handle the Tech, You Focus on Your Business
Our dedicated IT professionals will manage your web hosting around the clock, ensuring your website runs smoothly and stays that way. From installations to platform upgrades like WordPress, Drupal, and Joomla!, we handle it all so you can concentrate on what you do best.
Experience PapaCare for Yourself
Love what you’ve read so far? Then, it’s time to start enjoying priority support and all the benefits of a full-fledged, dedicated support team!
One Global Team
Need help?
The PapaSquad is here!
Can’t decide on the perfect domain name? Want to build an awesome website without breaking a sweat? Or maybe you need a hand configuring your business email? Whatever it is, our PapaSquad is always ready to save the day. So hit us up, and let us show you what we're made of!
Live Chat
Join a chat help session in seconds.
Prefer emails and tickets? Works for us.
Send us an email.
Phone
Give us a call day or night.
Call us!
Consistently Awesome
We're not trying to brag (okay, maybe just a little), but with a 97% support satisfaction rate, we're basically the MVP of web hosting.
You may have seen us featured in:
Get front-of-the-line access to our team of experts!
Ensure your Web Hosting account stays up-to-date and is working at peak performance.
Frequently Asked Questions
All your questions in one place! Whether it’s helping you choose a domain name, walking you through our website builder, or configuring your cloud email system for your business, we’re here to help!
Still have questions?
Click below and directly reach one of our awesome support people.
Our staff will assist you with cPanel functions, including redirects, managing domains, email accounts, spam filters, and more!
Here are some other examples of how our team can help you:
- Installation and upgrades to open-source web apps like Drupal, Joomla!, and WordPress.
- Exploit protection for web apps like Joomla! and WordPress.
- Email setup on your local devices with live chat support.
- Overall management to maintain website functionality.
See more details in our Statement of Support.
Our team of IT professionals will manage your web hosting plan 24/7/365 to ensure your website is always running smoothly and securely. Whether you want to upgrade scripts, web apps, or open-source software, our team of experts will be happy to implement the upgrades, alleviating the stress of doing it yourself. Our team will also be able to monitor installations and upgrades to help correct any issues that could arise with compatibility or on-page functionality. We have designed our PapaCare service to work for you so you can rest easy knowing that your website is in the hands of professionals.
Just contact our Solutions team and indicate that you would like to add the PapaCare service to your account. If you call in for general support, please ask your support representative for more information. For new account orders, please be sure to check this option during the checkout process.
Supported
- Professional support for Web Hosting & WordPress Hosting
- Configuring & customizing the most popular applications with common settings
- Website security support
- Website performance support
- Proactive website security through Imunify360 & CloudLinux
- Spam protection (outbound) with Outbound Filtering
- Email setup support
- Script & app support
- Priority support – priority queuing
- Script installation assistance, i.e. WordPress, Joomla!, Drupal, etc.
- Exploit and security assistance
- Third-party theme recommendations i.e. WordPress themes
- Third-party plugin installations (2 per year)
- Third-party plugin maintenance
- Third-party script maintenance on demand
- Third-party script recommendations
- Third-party script installation (2 per year)
- Website optimization and performance tips
- Website page loading speed recommendations
- Website mobile compatibility recommendations
- Assisting with email account administration
- SSL certificate installation
- Theme installation assistance
Not Supported
- Helping write or produce content
- Assisting with Search Engine Optimization (SEO)
- Assisting with Search Engine Marketing (SEM)
- Paid search advertising
- Social media monitoring
- Marketing support services
- Web design or design modification
- Performing security audits
- PCI compliance tests
- Spam lists blacklist removal
- Google blacklist removal management
- Creating & deleting web pages
- Adding content to your online store (copy, images, video)
- Customizing images (quality, colour, size, aspect ratio)
- Customizing online store templates
- Adding custom code to your website (HTML, JavaScript, CSS)
- Configuring your online store shipping & payment options
- Uploading files to your online store
- Creating or customizing themes e.g. WordPress
- Configuring your email client
- Helping with any root-level server customizations
- Troubleshooting security-related issues due to customer-controlled situations
- Troubleshooting third-party domain registrations
- Training on how to use the Internet or personal computer
- Apache tuning
- MySQL tuning
- Assisting with modifications made by a developer or designer
- Helping troubleshoot a script, application, or content installed by a customer
- Website speed optimization
- Image optimization
- Adding, editing, or deleting local search listings
- Reputation management
