A website is considered using “excessive amounts of resources” when it monopolizes the resources available using 1% or more of system resources for longer than 60 seconds.
In general, we’re trying to protect our other users on the same server, and if there’s a slowdown and the server becomes even remotely “sluggish,” we will investigate.
Please refer to our Terms and Conditions page for all the details:
- Hong Kong
- New Zealand
- United Kingdom
- United States
If you need help with your HostPapa account, please open a support ticket from your dashboard.