Service Guarantee
Our Service Guarantee
HostPapa provides you with an unconditional 30-day Money Back Guarantee + 99.9% Uptime Guarantee
The Ideal Hosting Experience
Since our inception, we have been focused on creating the ideal hosting experience, with the goal of maintaining reliable service. Based on our historical data, we are proud to guarantee that our uptime will never drop below 99.9%*. That's our guarantee - based on reality - who would have thought?
Service Quality Guarantee
We guarantee that we'll provide quality service. Specifically:
- 99.9% Uptime Guarantee*
- 24/7 Email Support
- Live Telephone and Live Chat Support
- Your satisfaction, or your money back if cancelled within the money back guarantee period
30-day RISK FREE Money Back Guarantee
In addition to the uptime guarantee policy, HostPapa maintains a no-questions asked money back guarantee on hosting services. We do incur a cost on domains, so all domain registrations are subject to a £19.98 domain registration fee (for .co.uk domains; or £9.99 for other domains), but you will own the domain name whether you remain a HostPapa customer or not. If you decide to cancel within the money back guarantee period of 30 days, you will receive a full refund less any setup fees, and domain registration or transfer costs.
- We accept:
